In the Event of an Outage

 In the Event of an Outage


Our toll-free outage line is available 24/7. Be sure to have your account number ready. Never assume someone else will call to report an outage. By reporting outages promptly, you help us pinpoint problem areas, which allows us to restore your power faster.

Sam Houston EC employs extensive behind the scenes human and technology resources to restore your power during an outage. Find out what you can do to help us restore your power as quickly as possible, what resources are available for up-to-date information while you wait for the power to come back on, and helpful tips for creating an emergency kit.

Power Restoration: A Cooperative Effort

Learn about the steps we take to restore members' power during an outage and what you can do to help us restore power more quickly.

View current outages and estimated time of power restoration at

Download the mobile app!

You can report outages right from your mobile device. Download it today when you search for "mySamHouston" and start enjoying the benefits of mySamHouston wherever you go!